What does an Operational Planner do?
I work on the southern region of the Yorkshire Water contract. My role is to plan and organise all the jobs required on the wastewater contract, which means I liaise with the Highway Authorities, speaking with the client and also customers who may be affected by any works we are carrying out. Daily, I manage the work with my line manager and supervisor, ensuring that all business targets are met.
As a team, we have a progress meeting each morning, so everyone knows what is required for that day. I carry out all the admin tasks which include completing forms and answering emails and enquiries. One of my main tasks is speaking with customers to ensure they know what is happening and when, and to also forward plan dates for jobs coming up.
I love my job and enjoy that every day is different. We work on a variety of jobs so we have new customers and challenges on a daily basis. This makes the role really interesting.
